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Pricing

  • OrderlyQ
  • OrderlyStats
  • Cloud Telephony

OrderlyQ

We deliver an excellent service at the best price and our pricing structure reflects this – we are looking to ensure that you get the right service and packaged for the needs of your business at a price that makes sense for you.

If you require our services from outside the UK then currency conversions will be handled accordingly and automatically.

If you have any questions do get in touch with one of our agents and they will provide you with the best solution regarding price and currency - our contact details are at the bottom of every page.

OrderlyQ gives guaranteed results - we are committed to always ensuring our pricing delivers at least 300% Return On Investment for you. This means that for every pound you spend with us you get your pound back, plus at least three pounds, from increased sales, increased efficiency and full customer satisfaction.

If you have call centre customers who would benefit from OrderlyQ, please do ask us about our agent and reseller programmes.

We are happy to provide volume pricing to call centres with high seat count or large call volumes, these requests will be reviewed on an individual basis.

If your call centre pays the full year licence upfront there is a 10% discount applied to your bill.

OrderlyQ Managed

£50

Per Agent Per Month
  • Network-Level
  • Free 03 number
  • Free OrderlyStats
  • VIP support

OrderlyQ Server Edition

£45

Per Agent Per Month
  • On-Site
  • Free 03 number
  • Free OrderlyStats
  • VIP support

FAQ

YES! OrderlyQ works with existing in-house technology. It can be deployed within minutes without installing additional hardware. It requires no no-going Management and is self – configuring.

Yes, If the caller hands up and forgets to call back until a few hours later, OrderlyQ will remember their number and places them at the front of the queue to be served immediately.

In a case when caller forgets to call back after their announced wait time we do have an optional dialler that we can configure with OrderlyQ. Its intelligent and automatic and is designed in a way so it only lunches a call-back to the caller only if there are available agents and there is no inbound queue.

OrderlyQ can be either deployed on-site or in the cloud.

Anyone that receives large spikes in traffic calls that puts call agent’s availability or performance at risk.

The primary purpose is to maximise your call handling effectively without losing any customers.

By Guaranteeing that customer calls will continue toflow through and get places in a managed call queue, the volume of traffic is greater than your business capacity. It fully prepares your company to serve more customers in a more efficient and faster time.

OrderlyStats Server Edition

Free Version
OrderlyStats Server Edition can be used completely free of charge for all call centres with fewer than three agents.

Free Evaluation
When you install OrderlyStats SE, which you can download free of charge, the system will automatically install a two-week unlimited Evaluation Licence. This will allow you to use all product features regardless of the size of your call centre, for two weeks.

Purchasing OrderlyStats SE
To continue using OrderlyStats Server Edition after your Evaluation Licence has expired, you will need to buy a licence. We have two licensing models for OrderlyStats Server Edition:

  • Agent-based licensing is based on the total number of agents you have defined at your Call Centre (appearing on the Agents page in OrderlyStats Server Edition).
  • Seats-based licensing is based on the maximum number of agents you have logged in to queues at the same time (appearing on the Control Panel page in OrderlyStats Server Edition).

Not sure which licensing model is right for you?
Most customers choose the agent-based licensing, as this is easier to manage and avoids the risk of unexpectedly exceeding your licence. Seats-based licensing is usually only used by call centres that have many registered agents, only a few of whom work at the same time, such as a volunteer call centre for a charity.

How many Agents do I have?
You can find this out by counting the number of rows on the Agents page - add up the number from the Agents section and the Interfaces section.

Your business should consider buying a licence as big as the number of different agents working within the call centre. The following table shows the pricing for the various licence tiers:

5 Year Licence

Agents
Seats
Up to 2
FREE
Not Available
Up to 10
£600
£1000
Up to 20
£1100
£1700
Up to 30
£1250
£2000
Up to 50
£1500
£2500
Up to 100
£2100
£3200
Unlimited
£3500
£3500

1 Year Licence

Agents
Seats
Up to 2
FREE
Not Available
Up to 10
£240
£400
Up to 20
£440
£680
Up to 30
£500
£800
Up to 50
£600
£1000
Up to 100
£840
£1280
Unlimited
£1400
£1400

All pricing is in pounds sterling (GBP), and is exclusive of VAT, which will be charged if you are a UK customer. If you are paying by PayPal from outside the UK, then any currency conversion will be handled for you automatically. There is a small transaction surcharge when paying by PayPal - this does usually work out cheaper than paying an international bank transfer fee.

We can also accept payments to our UK bank account by BACS. If you are ready to purchase any of the services, please contact us directly to arrange payment. All we need to know is the size of the licence your business needs and the master account email address with which to register the licence.

OrderlyStats SE FAQ

All licenses are for a five-year or one-year term. If you need your licence to last longer, we can assist with this.

The pricing table above is for one installation of OrderlyStats Server Edition connecting to one installation of Asterisk. For multi-server, or multi-tenanted installations of OrderlyStats, please enquire for pricing.

We can easily upgrade your licence in a way that is completely fair. You just pay the difference between the old licence and the new one pro-rated by the amount of time left on your old licence, so there are no penalty charges.

Example: If you purchased an up-to-10 agent licence 12 months ago, and you now need Up-to-20 agent licence, the amount you will need to pay is:

(Price of New Licence - Price of old Licence) * (60 - 12 months) / (60 months) = (1100 - 600) * (48 / 60) = £400

Most users are able to get up and running themselves with the all-in-one installer in just a few minutes. If you do encounter any issues when installing, or just need us to walk you through, we also offer FREE INSTALLATION SUPPORT. After you have purchased your licence, we will also respond to questions and support enquiries for free. Feature enhancement, development and in-depth call centre consultancy is also available at £150 per hour - just ask us for a quote.

We have reseller and agent plans available, so if you supply Asterisk-based solutions or services, please ask us for further details.


OrderlyStats Managed Service

If you do not want to download OrderlyStats and run it on your own hardware, we can run it for you on ours, with our easy-to-use Managed Service.

Free Version
We have a free version of the system, OrderlyStats Basic, which is free to run for any size of call centre but has limited features - see Compare Features for further details.

Evaluating OrderlyStats Cloud
When you sign up for OrderlyStats Managed Service, you will automatically get a 14-day free subscription to the full-featured version of OrderlyStats Cloud.

Getting OrderlyStats Cloud Credit
Continued use of OrderlyStats Cloud is on a pay-as-you-go model, and credit will need to be purchased.

OrderlyStats Cloud is priced at £0.004 per minute of call time logged, minimum billable time one minute. There is a £25 processing fee for any payments you send us less than £150, which you can avoid by buying more credit than this.

OrderlyStats Cloud FAQ

To use OrderlyStats Cloud you must maintain a credit balance. The easiest way to add credit is by PayPal - send to business@orderlysoftware.com. There is a £25 processing fee for payments less than £150, which you can avoid by sending us more than this.

When a payment is received, we deduct any PayPal transaction fees before applying the credit to your account. We only deduct sales tax if your company has offices in the UK.

There is a £25.00 processing fee for any payments less than £150.00, which you can avoid by sending us more than this.

There is no monthly minimum charge. A single payment may last you many months.

You will be sent a statement of your current credit with every daily update email. Your credit balance is recalculated daily.

If you run out of credit, your account will automatically downgrade to OrderlyStats Basic until a positive credit balance is restored.

Orderly Cloud PBX

Our globally accessible cloud platform empowers contact centre users to place calls directly from any computer or mobile device with an internet connection. This frees up any businesses from buying and storing stand-alone hardware.

Our cloud phone systems are fully-integrated communications solutions that unify your existing systems, link multiple sites and facilitate remote working – which is especially key for the current working climate. Provided on a per user basis, cloud based phone systems equip your business with increased scalability – giving you the flexibility to add additional users as your business grows or additional features as your requirements change.

10 Agents

£10

Per Month
  • Cloud PBX
  • Free 03 number
  • Unlimited Extensions
  • 10-15 Concurrent Calls
  • Your choice of SIP Trunking

20 Agents

£20

Per Month
  • Cloud PBX
  • Free 03 number
  • Unlimited Extensions
  • 20-25 Concurrent Calls
  • Your choice of SIP Trunking

30 Agents

£30

Per Month
  • Cloud PBX
  • Free 03 number
  • Unlimited Extensions
  • 30-35 Concurrent Calls
  • Your choice of SIP Trunking

50 Agents

£40

Per Month
  • Cloud PBX
  • Free 03 number
  • Unlimited Extensions
  • 50-55 Concurrent Calls
  • Your choice of SIP Trunking

100 Agents

£60

Per Month
  • Cloud PBX
  • Free 03 number
  • Unlimited Extensions
  • 100-120 Concurrent Calls
  • Your choice of SIP Trunking

Custom

£POA

Per Month
  • Cloud PBX
  • Free 03 number
  • Unlimited Extensions
  • Tailored number of Concurrent Calls
  • Your choice of SIP Trunking

If your company is registered in the UK then a further charge for VAT will appear on your invoices.

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