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At Bensons for Beds we increased the answer rate by a staggering 61%, as well as providing integrated Call Recording.
Skipton Building Society is the fourth-largest building society in the world. We reduced their abandonment rate by 88%.
Directline Holidays is the largest independent travel agent in the UK. We were able to save them 20% of their staffing costs.
Reader's Union is a 'book of the month' club that has two call centres. We eliminated queuing complaints despite average waits of 5 minutes.
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