Case Studies

Telephony

"The Product is great, and the Service is Excellent!" Matthew Flint
This ORDERLYQ deployment took place in 2008, for Directline Holidays, one of the largest independent travel egents in the UK. We were able to save them 20% of their staffing costs.



This ORDERLYQ deployment took place in 2007, for ViaOne, a financial services company in New York. We were able to increase their answer rate by 41%.



This ORDERLYQ deployment took place in early 2006, for Readers' Union, a book-of-the-month club that has two call centres.


  
                 
                 
                 
                 

The ORDERLYQ family of solutions is in use at hundreds of call centres all around the world - the above represents a small selection of our other users.
Internet


In 2005, demand for tickets to a number of UK festivals has been very high, causing high profile problems for several festivals.